Most small logistics and delivery operations in Accra coordinate drivers the way they always have: a dispatcher on the phone, a driver who may or may not answer, and a customer asking "where's my package" with nobody able to answer precisely.
A custom dispatch system replaces the phone tree with a driver app that shows the next job automatically, a customer-facing tracking link (no account required — just a link with a live map pin), and a dispatcher dashboard that shows every driver's location and job queue at once.
Route assignment is where the real automation happens: instead of a dispatcher manually deciding who takes which delivery, the system assigns based on driver location, current load, and delivery deadline — cutting idle drive time and reducing the "why didn't you give this to the closer driver" conversations.
The infrastructure reality here matters: GPS pings need to work on patchy 3G and cheap Android phones, since that's what most drivers actually carry — building for flagship phones and perfect connectivity is building for a fleet that doesn't exist.