Most small logistics and delivery operations in Accra coordinate drivers the way they always have: a dispatcher on the phone, a driver who may or may not answer, and a customer asking "where's my package" with nobody able to answer precisely.
A custom dispatch system replaces the phone tree with a driver app that shows the next job automatically, a customer-facing tracking link (no account required, just a link with a live map pin), and a dispatcher dashboard that shows every driver's location and job queue at once.
Route assignment is where the real automation happens: instead of a dispatcher manually deciding who takes which delivery, the system assigns based on driver location, current load, and delivery deadline, cutting idle drive time and reducing the "why didn't you give this to the closer driver" conversations.
The infrastructure reality here matters: GPS pings need to work on patchy 3G and cheap Android phones, since that's what most drivers actually carry, building for flagship phones and perfect connectivity is building for a fleet that doesn't exist.